Our courtesy close representative is key to our achievement of exceptional sales and service experience. The ideal candidate is a passionate individual that exhibits high energy and enjoys interacting with customers. A successful courtesy close rep can demonstrate knowledge of all provider’s products: TV/Video, Voice, Home security, and Mobile. Representatives must be able to work collaboratively in a team, have a customer-first mentality, and are motivated by unlimited financial and career potential.


Job Title

Courtesy Sales Representative


Assignment:

Temp to perm


Shift:

Tuesday - Friday

Hours Negotiable


Pay rate:

Negotiable


Location:

Remote/ From Home


Job description:

• Bilingual preferred

• Proficient email and verbal communication skills.

• Competency in Google applications including Spreadsheets, Docs, and Drives.

• Play a critical role in interacting with and addressing customer needs

• Be attentive and welcoming to all individuals who call for service

• Project energy appropriately on a person by person basis

• Show exemplary customer service and have effective conflict resolution skills


Responsibilities:

• Assist customers with their inquiries about Xfinity and other products and be able to share your knowledge to the best of your ability

• Help customers identify what they are looking for and help them choose an Xfinity package that best fits their lifestyle

• Complete daily/ weekly tasks via High-Level CRM.


Qualifications:

• A minimum of 1 year of sales or customer service work experience.

• Proven track record of successfully managing customer relationships

• Excellent interpersonal skills

• Highly self-motivated

• Strong verbal and written communication skills

• Working knowledge of CRM systems


Point of contact:

Shaquor Sandiford

Support@xfinitydealers.com

617-678-0531